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Scam watch: automated scam phone calls

Written by Ipswich Building Society

13 Oct 2019


Financial crime, Scam watch

2 min read

Consumers are being warned to look out for automated phone calls pretending to be from their bank/building society or card company.

Victims have received automated phone calls claiming to be from their bank saying there’s been a suspicious transaction on their account.  They are then asked to verify the transaction by pressing a number on their phone to take them through to an ‘agent’ who is actually a fraudster.

Fraudsters may already have some information about you, so don’t take this as confirmation that their approach is genuine.

The five warning signs to look out for during a phone call, which suggest that the caller could be a scammer:

  • The caller is insistent and doesn’t give you time to think or tries to stop you speaking to a family member or friend.
  • The caller asks you to transfer money to a different account
  • The caller asks for your online banking passwords or four-digit card PIN
  • The caller asks you to withdraw money and hand it over for ‘safekeeping’.
  • The caller offers to send a courier to your home to collect cash, PINs, cards or cheque books to ‘protect’ you from fraud.

If you feel uncomfortable or suspicious during a call, hang up and call your bank/building society directly on its official phone number.

Ipswich Building Society will not use automated telephone calls to contact you, so should you receive such a call you should put the phone down straight away.

Any fraudulent attempts should be reported to Action Fraud.

This article was published under our previous name of Ipswich Building Society. We changed our name in 2021 – find out more.

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