When things go wrong
Making a complaint.
What to do
Our complaints procedure.
If you are unhappy with our resolution
Financial Ombudsman Service.
Make a complaint
Complete the form
Simply enter your details and submit a complaint form here.
We exist to benefit our members – now and for the future, helping them to buy a home and save their money with an organisation they can trust.
Our Board is committed to ensuring the long term sustainability of the Society, for the good of members, intermediaries and local communities.
We’re proud of our home and the people who make it. Proud of our values and way of life. And we’re strong champions of giving back to communities.
Founded in 1849. Still here today. We were part of the ‘forty-shilling freeholders’ movement – giving the ordinary man the chance to buy enough land to enable him to vote.
Have your say on how the Society is run, join exclusive events and get involved with our sponsor partners.