Terms and Conditions.

Website Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What’s in these terms?

These terms tell you the rules for using our website www.suffolkbuildingsociety.co.uk (our site).

Who we are and how to contact us

www.suffolkbuildingosicety.co.uk is a site operated by Suffolk Building Society (“We”). We are registered on the mutuals register in England and Wales under number 278. Our registered address is 6-8 The Havens, Freehold House, Ransomes Europark.

We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We are registered on the Financial Services Register, Firm Registration Number (FRN) 104875.

To contact us, please email [email protected] or telephone our Member Support Centre on 0330 123 0723.

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy

• Our Cookie Policy, which sets out information about the cookies on our site.

If you are looking for the General Investment Terms and Conditions, or our Customer Information Booklet, please use the download links at the top of this page.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 18 October 2023.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Our savings services only apply to United Kingdom residents and tax residents. We therefore cannot provide savings or investment products outside of the United Kingdom.

Our mortgage products apply to residents in England and Wales who are United Kingdom tax residents. Specialist mortgage products apply to UK nationals living and working overseas.

Our online service is only available for Suffolk Building Society savings and mortgage accounts with a UK correspondence address.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off and may download extracts, of any page(s) from our site for your personal use.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

How to complain about or report content

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately on [email protected].

If you wish to complain about any other content, please contact us on [email protected].

How we may use your personal information

We will only use your personal information as set out in our https://www.suffolkbuildingsociety.co.uk/privacy-policy/.

Security

The Society has security procedures which are followed whenever your information is obtained and stored. Suffolk Building Society is not responsible for and cannot accept liability for any damage resulting from open email messages sent to or received by the Society. If you send Suffolk Building Society an email, please keep the confidential information you include to a minimum.

If you make an enquiry via email or one of our online contact forms, we will take steps to check your identity before disclosing any personal information.

Members should be vigilant. If you are unsure or are concerned about any communication that appears to be from Suffolk Building Society, please call us on 0330 123 0723.

The Society automatically scans every email message for viruses, malware, and spam. This scanning also evaluates links and attachments for malicious activity. Whilst every effort is made to review incoming emails and messages for malicious activity, we expect users of the website to keep their operating system up to date, and to have appropriate security software installed on their device. 

We regularly review our security procedures, and this section will be updated with any important changes to the Society’s approach to security.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You are using the Society’s website at your own risk. This includes anything that may be downloaded to your device during a session. This could include, but is not limited to, PDF files, cookies, software or downloadable content. Whilst every effort is made to eliminate malicious activity on the website, we expect users of the website to keep their operating system up to date, and to have security software installed on their device.

If you are unsure about whether you require any software to be downloaded from this website to use any services, seek specialist advice before downloading.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].

Which country’s laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.