New online service – You can now open new savings accounts and view your branch account and mortgage via our online service.

Need to Withdraw Cash? We’re Here for you, Even if our Branches are Closed

Written by Jack Rayner

13 Jan 2022


Branch closure, Cash withdrawal, Post Office

2 min read

We don’t like to close our doors but in these uncertain times, sometimes we will to keep people safe. If we must close temporarily, you can still withdraw cash at a local Post Office.

In the event of a branch closure, you can withdraw cash from a local Post Office using the following steps:

  • Call us on 0330 123 0723. We’ll ask you some security questions on the call to confirm your identity
  • Once past security, you will be sent a unique code via text or email in seconds.
  • Pop into any Post Office branch with this code and your photo ID. The code will be scanned by staff and you can collect your cash.

Despite cash usage reducing across the country, we’re aware that many still use cash in their day-to-day transactions. In the March 2020 budget, a consultation was put in place by the government called Access To Cash. The scheme ensures that firms and cash deposit facilities are suitably set up to allow members of the public access to cash when needed. To honour this, we will continue to use our Post Office function whenever usual branch transactions are not available.

Found this useful? Why not share

Keep informed and get involved.

Keep Informed

Sign up to our newsletter.

Our blog contains the latest goings-on and updates across the Society and you can follow us on Facebook, Twitter, LinkedIn or Instagram. Exclusively for our members we offer a monthly email round-up of must have stories and latest news, so sign up today.


    Latest news and information

    Our blog contains the latest goings-on and updates across the Society and for members we offer a monthly roundup of must-have stories and latest news in our Freehold Post email newsletter.

    For announcements, alerts or tips follow us on Facebook, Twitter, LinkedIn or Instagram – we’re (almost) everywhere!

    Your browser is out-of-date.

    Welcome to our new website. This site is not fully supported in Internet Explorer.
    Please download one of the browsers below to continue using this website.

    • Google Chrome
    • Microsoft Edge