We don’t like to close our doors but in these uncertain times, sometimes we will to keep people safe. If we must close temporarily, you can still withdraw cash at a local Post Office.
In the event of a branch closure, you can withdraw cash from a local Post Office using the following steps:
- Call us on 0330 123 0723. We’ll ask you some security questions on the call to confirm your identity
- Once past security, you will be sent a unique code via text or email in seconds.
- Pop into any Post Office branch with this code and your photo ID. The code will be scanned by staff and you can collect your cash.
Despite cash usage reducing across the country, we’re aware that many still use cash in their day-to-day transactions. In the March 2020 budget, a consultation was put in place by the government called Access To Cash. The scheme ensures that firms and cash deposit facilities are suitably set up to allow members of the public access to cash when needed. To honour this, we will continue to use our Post Office function whenever usual branch transactions are not available.