Online service FAQs.

Sign into our online service, click on the ‘My Details’ tab and select ‘Security Settings’. From here, you can follow the on-screen instructions to change your username, password and memorable word. To confirm the changes, we will need to make sure it’s definitely you, by sending a one-time authentication code to the mobile number registered with your account.

To close your online account, please send us a secure message via our online service. Our Member Support Centre will request any additional information required and arrange closure, subject to the product terms and conditions. The closing balance will be transferred to your nominated account within four working days.

Whether you are a new or existing member; whenever you apply for a savings account, we will need to confirm your identity. This is to meet UK money laundering regulations and help stop criminals from using our accounts for their own benefit. We may be able to check your identity electronically by using credit reference agencies to search information. This is an identity check and will not affect your credit rating. If these automated checks are unsuccessful, don’t worry, as a member of our Member Support Centre will contact you to discuss alternative methods to verify your identity.

No need to worry, select the ‘Forgotten username’ link on the Sign-in page and follow the instructions on the screen.

If you selected the ‘Save for later’ option during your application, it will be automatically deleted after 30 days and you don’t need to do anything. If the account has already been opened, please send us a secure message or contact our Member Support Centre on 0330 123 0723 for assistance.

For all accounts, the Society bank details are: Sort Code: 23-44-48, Account Number: 00004000. Please remember to always quote your 9 digit account number when making a transfer in to your Suffolk Building Society account. Other organisations may refer to this as a reference number or roll number.

You will have a period of 14 days prior to maturity of your savings account to either select an alternative product or close the account and send the funds to your nominated bank account. Please note that if no instructions are given, the funds in the account will be automatically transferred to our default maturity product.

Your savings account number is the unique 9 digit number we use to identify you and your accounts. For read-only accounts, this can be found in your passbook or on a recent statement or letter from us. You will need your account number to register to view your account online. For mortgage members, your account number can be found on your mortgage offer or annual mortgage statement. You will need your account number to register to view your balance online.

Our secure messaging feature allows us to discuss your account securely. We’ve introduced this option as a quick, alternative way to manage your online account with us, instead of giving us a call.

The memorable word is a word chosen by you that adds an additional level of security whenever you access your account. It is important that the word you choose is one you can easily remember as you will need to enter 3 random letters from it every time you sign in.