What to do when an mortgage account holder is deceased.
Dealing with the death of someone close to you is never easy. We’ve put together a guide of what to do if your loved one had a mortgage account with us. Don’t forget to give us a call or visit our bereavement page for any further help and guidance.
Dealing with bereavement
Dealing with mortgage accounts
If the mortgage is in a sole name
If the deceased holds a mortgage in their sole name, the mortgage will need to be settled eventually. However, the Society would like to assist in any way that we can during this difficult time.
We will, therefore, suspend payments on the account for 3 months and will require no further mortgage contributions during this period. This should allow you some space to manage the estate as you require. You are of course welcome to make mortgage payments from estate funds if you wish.
Please be aware that interest will continue to be charged on the mortgage account, so the mortgage balance will increase if you choose to make no payments.
When you are able to do so, please contact us and we will be happy to assist you with the handling of the mortgage from this point onwards. The Society is happy to liaise with your solicitor on your behalf, if you wish.
If the mortgage is in joint names
The name of the deceased will be removed from the mortgage. The mortgage will now be in the names of the remaining parties and will continue with the existing terms, interest rate and required monthly payment.
What to do if you’re concerned about mortgage payments
If you are concerned about your ongoing mortgage payments, you can telephone or email us to see what further help or information may be available.
Phone: 0330 123 0723
Email: [email protected]
Bereavment
What to do with different types of accounts.
You can find further information on dealing with different types of our accounts on the following links.
Get in touch
Need to talk?
If you’d prefer to just speak to someone at this difficult time, our door is open and it’s got real people behind it.You can fill out the form here and we’ll get back in touch with you. Or please feel free to visit your local branch in person, drop us an email or give us a call.
Prefer to give us a call?
Call 0330 123 0723
Or find your local branch
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