New online service – You can now open new savings accounts and view your branch account and mortgage via our online service.

Why choose us?

Written by Ipswich Building Society

15 Aug 2016


Mortgage Advice

4 min read

At Ipswich Building Society you can be assured of an excellent service, which provides you with all the information you need from our fully trained staff and an attractive range of mortgage loans, to match the needs of the first time buyer or homemover.

Local Knowledge and Reputation

Established in 1849, the Society has helped thousands of people to buy their own homes. As a smaller Society we are able to offer a friendly, flexible and reliable mortgage service. With our heritage in Suffolk we have a unique knowledge of our region and can make well informed decisions which may assist when assessing applications of an unusual nature.

Talk to Us Soon

If you are planning to visit one of our branch offices it is useful if you can call us to make an interview appointment. Our Mortgage Consultants are usually available to meet Monday – Friday 9am – 5pm and Saturdays until 1pm. If you are unable to visit us or for appointments outside of these times please telephone us on 0330 123 0773.

We recommend that you contact us as soon as you are thinking of buying a new home (even before you go house hunting). We can then ascertain how much you might borrow in your affordable budget.

First Class Service

Our mortgage specialists will be able to tell you whether we can offer you a mortgage. Subject to satisfactory references and property valuation we would then issue you and your solicitor with a formal offer of advance. The time this takes depends on the complexity of your application and how quickly people respond to our request for references. Our Mortgage Consultants can also issue you with a Mortgage Certificate after your mortgage interview. This will assist you when you go house hunting.

Our Advice to You

When you first visit the Society you will be introduced to a Mortgage Consultant who is fully trained to give you all the advice you need. It will be made clear from the outset that we only offer our own mortgages and that there are no fees for our advice.

Advice and a Recommendation

We will help you select a mortgage to fit your needs by asking for relevant information about your circumstances and objectives. Our advice will depend on your particular requirements and on the market conditions at the time. You will receive a recommendation from us together with detailed quotes for any product(s) to match your needs. If you are happy to accept our proposal we will then complete a formal application and provide you with full written confirmation of the product and its suitability for you.

Informed Choice for You

In some circumstances you may not wish to seek advice from us. We will ask you questions about your requirements in order to provide details on specific products so that you can make an informed choice about which to take. Whichever route you take, we aim to build a clear picture of your financial situation and will provide you with appropriate quotations where required.


Ipswich Building Society is authorised by the Prudentional Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. This means that we provide clear, fair and not misleading information and advice.

We promise to:

  • act fairly and reasonably in all dealings with you
  • give you information on services and products in plain language and offer help if there is any aspect which you do not understand
  • help you choose a mortgage to fit your needs (unless you have already decided on your mortgage)
  • help you understand the financial implications of your mortgage
  • help you to understand how your mortgage account works
  • ensure the procedures our staff follow reflect those set out by the FSA
  • correct errors and complaints speedily
  • consider cases of financial difficulty and mortgage arrears sympathetically and positively
  • ensure that all services and products comply with relevant laws and regulations
  • to provide you with knowledge and understanding to become an informed financial consumer.


This article was published under our previous name of Ipswich Building Society. We changed our name in 2021 – find out more.

Found this useful? Why not share

Keep informed and get involved.

Keep Informed

Sign up to our newsletter.

Our blog contains the latest goings-on and updates across the Society and you can follow us on Facebook, Twitter, LinkedIn or Instagram. Exclusively for our members we offer a monthly email round-up of must have stories and latest news, so sign up today.


    Latest news and information

    Our blog contains the latest goings-on and updates across the Society and for members we offer a monthly roundup of must-have stories and latest news in our Freehold Post email newsletter.

    For announcements, alerts or tips follow us on Facebook, Twitter, LinkedIn or Instagram – we’re (almost) everywhere!

    Your browser is out-of-date.

    Welcome to our new website. This site is not fully supported in Internet Explorer.
    Please download one of the browsers below to continue using this website.

    • Google Chrome
    • Microsoft Edge